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Microsoft Dynamics 365 Application CRM

Overview

Applications in Microsoft Dynamics 365 (CRM) mainly focus on basic concept of Dynamics 365, Sales and Service Module. This training program focuses on the key methodologies of working with Customers, including Sales Process cycle and cost-effective resolution of service issues and complaints. Applications in Microsoft Dynamics 365 accelerates digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Audience: It is intended for individuals who plan to implement, deploy, use, maintain, consult or support Microsoft Dynamics CRM in their organization.

Course Content / Exam(s)

Schedule for Microsoft Dynamics 365 Applications (CRM)

Course # Course Name Exam # Duration (days)
81066 Introduction to Dynamics 365 MB2-717 1
81055 Relationship Management in Microsoft Dynamics 365 for Sales MB2-717 2
81057 Agent Enablement in Microsoft Dynamics 365 for Customer Service MB2-718 1
81058 Service Intelligence in Microsoft Dynamics 365 for Customer Service MB2-718 1
81063 Voice of the Customer in Microsoft Dynamics 365 for Customer Service MB2-718 1
81056 Sales Management in Dynamics 365 MB2-717 2
81064 Unified Service Desk in Microsoft Dynamics 365 for Customer Service MB2-718 1
81065 Microsoft Dynamics 365 for Field Service MB2-718 1
Total     10

Course Prerequisites

  • Basic understanding of CRM

Microsoft Dynamics 365 Applications (CRM) Benefits

Upon Completion of this Course, you will accomplish following:-

  • Identify Customers who would benefit from Sales Management.
  • Types of Core Records and How to use types in Sales Management.
  • Determine how to work with leads and opportunities.
  • Features and Functionalities Related to Operation.
  • Introduction of Social Engagement.
  • Identify how to work Cases and Case Resolution Process
  • Working on Case Routing Rules and Service Dashboards
  • Create Personal and System charts for Service Management.

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft Dynamics 365 Applications (CRM) at Training You!

Recommended Courses and Certification:

  • Microsoft Dynamics 365 Customizations & Configurations